We have resolved the issue affecting mobile respondents (i0S and Android) from selecting answers to Single Choice and Multiple Choice questions with images in Modern Surveys by reverting to a previous build. We will be working to restore the updated user experience and provide updates over the next week.
Posted Feb 09, 2024 - 18:40 EST
Identified
The root cause of this issue has been identified, and a fix is expected soon to resolve this incident. In the meantime, we thank you for your patience as we continue to work to resolve this matter.
Posted Feb 09, 2024 - 17:53 EST
Investigating
We are currently investigating an issue that is affecting Mobile respondents (iOS and Android) from selecting answers to Single Choice and Multiple Choice questions with images in Modern surveys. Respondents may experience difficulties selecting the answer option to proceed to the next question. We apologize for this disruption this may cause. We are investigating the issue and will provide updates as our investigation continues. We appreciate your patience on this matter.
Posted Feb 09, 2024 - 13:15 EST
This incident affected: NA1 / AP1 (Surveys), NA2 (Surveys), EU1 (Surveys), EU2 (Surveys), AP2 (Surveys), and AP3 (Surveys).