Alida Status

System Status

Data lake migration (NA1 & NA2)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 2022 - 17:16 EST

Update - We will be undergoing scheduled maintenance during this time.

Scheduled - In an effort to enhance the performance and increase the stability of our Analytics product, this week we will be migrating all our survey data to the data lake as a single unified source.

During the migration, previously created and newly created one-click dashboards will not update with new data. We are re-wiring where the dashboards pick up data from, so new data will not be picked up until this re-wiring process is fully completed.

In addition, the rule engine will not trigger any actions that are based on survey responses as it will not know once survey responses have been received/ and actions are complete.

The migration will take place this week and is scheduled to be completed by Monday, December 5th, 2022. Thank you for your patience during this migration.

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. To determine which pod your product instance is hosted in, please follow the steps below:

1. Login to Alida.
2. Once logged in, the pod will be located in the URL in your browser’s address bar.
For example, app.na2.alida.com

Once you have located the pod your product instance is hosted in, we highly recommend using the ‘Subscribe to Updates’ link above to be notified of any status changes for your product.

NA1 / AP1 Under Maintenance

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Under Maintenance

Actions Under Maintenance

NA2 Under Maintenance

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Under Maintenance

Actions Under Maintenance

EU1 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

EU2 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

AP2 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

AP3 Operational

Insight Community Operational

Surveys Operational

Power Surveys Operational

Hubs Operational

Touchpoint Operational

Analytics Operational

Actions Operational

Help Center & Alida Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

December 10 - Minor Maintenance (2hrs) Dec 10, 2022 00:00-02:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM December 9, 2022
EST: 12:00 AM
GMT: 5:00 AM
AEDT: 4:00 PM
Posted on Sep 27, 2022 - 00:53 EDT

December 24 - Major Maintenance (6hrs) Dec 24, 2022 00:00-06:00 EST

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM December 23, 2022
EST: 12:00 AM
GMT: 4:00 AM
AEDT: 2:00 PM
Posted on Oct 26, 2022 - 00:49 EDT

Past Incidents

Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Report Tab Inaccessible

Resolved - A fix has been implemented and the issue is now resolved. Report tab is accessible now. Thank you for your patience while we worked on resolving the issue.
Dec 1, 22:38 EST

Update - We are continuing to investigate the issue where you may receive a 'Bad Request Error' when accessing Survey Reports across all pods.

Our Engineering team has identified that reports are inaccessible on surveys that were created /or modified between November 24th and December 1st. Any surveys created prior to November 24th are not impacted and reports are accessible.

Thank you for your continued patience while we look into to this and we will provide an update as soon as it has been resolved.
Dec 1, 15:25 EST

Update - We are continuing to investigate the issue where you may receive 'Bad Request Error' when accessing Survey Reports across all pods, this does not impact Power Surveys.

Thank you for your continued patience while we look into to this and we will provide an update as soon as it has been resolved.
Dec 1, 13:33 EST

Investigating - We are currently investigating an issue where the report tab is inaccessible on Surveys across all pods, this does not impact Power Surveys.

Thank you for your patience while we looking to this and we will provide an update as soon as it has been resolved.
Dec 1, 09:34 EST

Survey profile actions data not synced into Profile Variables

Resolved - This incident has now been resolved. Thank you for your patience while we worked to resolve this issue.
Dec 1, 01:14 EST

Identified - We have identified an issue where data collected in survey profile actions from November 24th 11:45 pm UTC onwards are not saved into the corresponding Profile Variables. The data is available within survey questions. We are working on a fix and will restore profile variables where data was not synced. Apologies for any inconvenience and thank you for your patience.
Nov 30, 17:43 EST

Nov 30, 2022

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Unresolved incident: Data lake migration (NA1 & NA2).

Nov 27, 2022

No incidents reported.

Nov 26, 2022

November 26 - Minor Maintenance (2hrs)

Completed - The scheduled maintenance has been completed.
Nov 26, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM November 25, 2022
EST: 12:00 AM
GMT: 5:00 AM
AEDT: 4:00 PM
Sep 27, 00:40 EDT

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Performance Issues Impacting NA1

Resolved - This incident has been resolved.
Nov 23, 12:47 EST

Update - This issue has now been resolved.

Thank you for your patience while worked to resolve the issue.
Nov 23, 12:34 EST

Investigating - We are currently investigating an issue impacting access to the Alida platform and survey responding within the NA1 pod.

Thank you for your patience while we look into this issue.
Nov 23, 11:31 EST

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.