Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels on 7/2/2026 from 5 PM EST to 12 AM EST (7/3/2026).

Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com.

Thank you for your understanding.

Jul 02, 2026 - 16:07 EDT

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. To determine which pod your product instance is hosted in, please follow the steps below:

1. Login to Alida.
2. Once logged in, the pod will be located in the URL in your browser’s address bar.
For example, app.na2.alida.com

Once you have located the pod your product instance is hosted in, we highly recommend using the ‘Subscribe to Updates’ link above to be notified of any status changes for your product.

NA1 / AP1 Degraded Performance
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Degraded Performance
NA2 Degraded Performance
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Degraded Performance
EU1 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
EU2 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
AP2 Degraded Performance
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Degraded Performance
AP3 Degraded Performance
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Degraded Performance
Help Center & Alida Academy Operational
Member Support Mailbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

July 10 - Major Maintenance (6hrs) Jul 10, 2026 00:00-06:00 EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 10, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Posted on Jun 08, 2026 - 01:02 EDT

July 24 - Minor Maintenance (2hrs) Jul 24, 2026 00:00-02:00 EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 24, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Posted on Jun 08, 2026 - 01:04 EDT

August 7 - Minor Maintenance (2hrs) Aug 7, 2026 00:00-02:00 EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 7, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Posted on Jun 08, 2026 - 01:05 EDT

August 21 - Major Maintenance (6hrs) Aug 21, 2026 00:00-06:00 EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 21, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Posted on Jun 08, 2026 - 01:06 EDT
Jul 5, 2026

No incidents reported today.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Unresolved incident: Technical Support Phone and Chat Coverage.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026
Completed - The scheduled maintenance has been completed.
Jun 27, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
June 26, 2026
PST: 9:00 PM
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Jun 27, 00:00 EDT
Jun 26, 2026
Resolved - This incident has been resolved.
Jun 26, 12:31 EDT
Update - We are continuing to investigate this issue.
Jun 24, 08:57 EDT
Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels on 6/25 PM from 6 PM PST to 10 PM PST and on 6/26 from 6 PM PST to 10 PM PST.

Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com.

Thank you for your understanding.

Jun 25, 19:00 EDT
Jun 25, 2026
Jun 24, 2026
Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.