Thank you for your continued patience as we investigated the issue impacting the ability to send test invitations. The issue is now resolved and test invitations can be sent from the platform.
We apologize for the inconvenience this has caused. Thank you for your patience while we worked to resolve this issue.
Posted Mar 14, 2024 - 12:54 EDT
Identified
Our teams have identified the root cause and are working towards a fix. We aim to have this issue resolved before the end of day on March 14th. Thank you for your patience as we urgently work to resolve this as soon as possible, and we are sorry for any inconvenience caused.
Posted Mar 13, 2024 - 18:04 EDT
Investigating
We are currently investigating an issue across all Pods where users cannot send a test invitation. Please note that live invitations are being deployed from Alida and are not impacted. We will provide an update as soon as possible. Thank you for your patience and we apologize for the inconvenience this has caused.
Posted Mar 13, 2024 - 15:49 EDT
This incident affected: NA1 / AP1 (Surveys), NA2 (Surveys), EU1 (Surveys), EU2 (Surveys), AP2 (Surveys), and AP3 (Surveys).