All Systems Operational

About This Site

The Alida product suite is distributed by region. Each instance of our products is hosted in a specific regional pod. To determine which pod your product instance is hosted in, please follow the steps below:

1. Login to Alida.
2. Once logged in, the pod will be located in the URL in your browser’s address bar.
For example, app.na2.alida.com

Once you have located the pod your product instance is hosted in, we highly recommend using the ‘Subscribe to Updates’ link above to be notified of any status changes for your product.

NA1 / AP1 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
NA2 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
EU1 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
EU2 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
AP2 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
AP3 Operational
Insight Community Operational
Surveys Operational
Power Surveys Operational
Hubs Operational
Touchpoint Operational
Analytics Operational
Actions Operational
Technical Support Coverage Operational
Help Center & Alida Academy Operational
Member Support Mailbox Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

July 24 - Minor Maintenance (2hrs) Jul 25, 2026 00:00-02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:17 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 24, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Jul 25, 2026 - 00:00 EDT

August 7 - Minor Maintenance (2hrs) Aug 8, 2026 00:00-02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:18 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:18 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 7, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Aug 08, 2026 - 00:00 EDT

August 21 - Major Maintenance (6hrs) Aug 22, 2026 00:00-06:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 2026 - 01:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 13, 2026 - 11:19 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM August 21, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Aug 22, 2026 - 00:00 EDT

September 4 - Minor Maintenance (2hrs) Sep 5, 2026 00:00-02:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 14, 2026 - 01:43 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept. 4, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Sep 05, 2026 - 00:00 EDT

Sept 18 - Minor Maintenance (2hrs) Sep 19, 2026 00:00-02:00 EDT

We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM Sept 18, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Posted on Jul 14, 2026 - 01:42 EDT
Jul 21, 2026

No incidents reported today.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Resolved - This incident has been resolved. Technical Support coverage is operational.
Jul 17, 01:20 EDT
Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels from 7 PM PST to 10 PM PST on July 16th, 2026. Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com. Thank you for your understanding.

Jul 16, 17:46 EDT
Jul 16, 2026
Resolved - This incident (504 Gateway error message seen when attempting log in) has been resolved.
Jul 16, 06:15 EDT
Update - Our internal teams are currently investigating an error message seen when attempting to access the platform.

The outage is related to an issue with AWS and their vendor FusionAuth.
The relevant teams have been contacted, and their a looking for workarounds and a solution.

On Alida's end this outage is not affecting live distributions or responding.

Further details will be provided as soon as more information becomes available.

Jul 16, 05:51 EDT
Update - We are continuing to investigate this issue.
Jul 16, 04:53 EDT
Update - We are continuing to investigate this issue.
Jul 16, 04:52 EDT
Investigating - Our internal teams are currently investigating an error message seen when attempting to access the platform.
The full scope of this error is still under investigation.

Further details will be provided as soon as more information becomes available.

Jul 16, 04:31 EDT
Jul 15, 2026
Resolved - This incident has been resolved.
Jul 15, 19:52 EDT
Investigating - We are currently investigating an issue in which Power Surveys are inaccessible in the EU1 pod. This issue impacts the ability to access Power Surveys via the platform and respondents from completing surveys authored in Power Surveys. Thank you for your patience while we work to resolve this issue.
Jul 15, 18:29 EDT
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026
Completed - The scheduled maintenance has been completed.
Jul 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 10, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Jul 10, 09:03 EDT
Jul 10, 2026
Resolved - This incident has been resolved.
Jul 10, 08:59 EDT
Investigating - Hi all,

Please note that Technical Support will be unavailable through the Live Chat and Phone channels from 7 PM PST to 10 PM PST on July 9th, 2026. Our Technical Support team can be contacted via email by submitting your inquiry to support@alida.com. Thank you for your understanding.

Jul 9, 17:25 EDT
Completed - The scheduled maintenance has been completed.
Jul 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 00:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
PST: 9:00 PM July 10, 2026
EST: 12:00 AM+1
GMT: 4:00 AM+1
AEST: 2:00 PM+1

Jun 8, 01:02 EDT
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.